Cozy O Designs Policies

Returns & Exchanges

Because our products are designed for small children, whose health and safety are extremely important to us, we are unable to accept returns for reasons other than defective, damaged, or incorrectly shipped items. Once an item leaves our facility, we cannot guarantee what it has been exposed to, including contaminants or allergens.

Please inspect your order immediately upon delivery. If you receive a defective item, damaged item, or the wrong item, you must contact us within 3 days of delivery by emailing CozyODesigns@gmail.com. We will do everything we can to make it right.

To qualify for a return or exchange:

  • The item must be unworn, unwashed, untreated, and in the same condition it was received.
  • Original tags must still be attached.
  • Original packaging must be included.
  • Clear photos and/or videos of the item, defect, and packaging are required for all damage claims.
  • Claims submitted without photo or video evidence may be denied.

Customers must respond promptly to any requests for additional information, photos, videos, or return instructions.

If Cozy O Designs offers an alternative resolution, such as purchasing a replacement and keeping the item as a Ready to Ship (RTS) inventory or another approved option, the customer must respond within 3 days of our communication.

If we do not receive a response within 3 days of our request or resolution offer, the claim will be considered closed. The customer will be deemed to have accepted and retained the original item, and any replacement or remake request will be forfeited. Any remakes requested after the claim has been closed will require the purchase of a new item at the current selling price.

Once a return is approved, a prepaid return label will be issued. The package must be scanned by the shipping carrier within 3 days of the label being provided. Returns not shipped within that timeframe may have their authorization canceled.

Once your return is received, please allow up to 3 business days for inspection. Refunds, exchanges, or store credit will only be issued after the inspection has been completed.

We cannot accept returns or exchanges for items that:

  • Have had the tags removed.
  • Show signs of wear, washing, smoke odor, stains, pet hair, or misuse.
  • Are returned without original packaging.
  • Have been altered in any way.

If an ineligible item is returned, it may be shipped back to the customer at the customer’s expense.

Wholesale Orders

If you are a wholesale customer and ship an item to your customer after receiving it, you acknowledge that you have inspected the item and confirmed it arrived in acceptable condition.

Once the item has been forwarded to your customer, it is no longer eligible for return, refund, or exchange through Cozy O Designs.

Please inspect all wholesale orders within 3 days of delivery before shipping them to your customer.

Custom Orders

All custom and personalized items are final sale. Please carefully review all names, colors, sizing, and design selections before submitting your order.

Preorders

Unless otherwise stated, all items sold by Cozy O Designs are preorders.

Turnaround time (TAT) begins once the preorder closes, not the date your order is placed. The posted TAT is an estimate and may be affected by manufacturer, shipping, or customs delays that are outside of our control.

Due to the nature of preorder items, order cancellations are not permitted once an order has been placed. In certain circumstances, we may approve a cancellation at our discretion. If approved, a 15% restocking fee will be deducted from the refund to cover non-refundable Shopify processing fees and administrative costs.

Ready to Ship (RTS) Orders

We work hard to ship Ready to Ship orders as quickly as possible, often the same day they are placed.

Because of this, RTS orders cannot be canceled, modified, or combined with other orders once they have been submitted.

Tester Items 

All tester items are considered FINAL SALE at the time of purchase.

Tester items are offered at special pricing to allow customers to try new products, styles, fabrics, sizing, and designs before they become part of our regular collections.

Because these items are part of our testing process, customers acknowledge that the finished product may have variations in fit, sizing, fabric, color, texture, design placement, or overall appearance compared to mockups, sample photos, or other product styles.

Final Sale means:

  • No refunds, returns, exchanges, or store credit.

  • No cancellations or order modifications once an order has been submitted.

  • No refunds or exchanges due to personal preferences regarding fit, sizing, material, color, or design placement.

  • Tester pricing does not guarantee that the item will be identical to an AI-generated mockup or sample image.

  • Purchasing a tester item means the customer understands and accepts the nature of a tester product and its final-sale conditions.

We strongly encourage customers to review all available product descriptions, sizing information, photos, and details before purchasing.

Damaged, defective, or incorrect items: Final sale does not eliminate our responsibility to address verified manufacturing defects, damage, or items shipped incorrectly. Any concerns must be emailed to CozyODesigns@gmail.com within 3 days of delivery, along with clear photos and a detailed description, in accordance with our claims policies. Eligible issues will be reviewed for an appropriate resolution.

By purchasing a tester item, you acknowledge and agree to these terms.

Final Sale Items

The following items are considered final sale and are not eligible for returns, refunds, exchanges, or store credit for reasons of preference or change of mind:

  • Custom or personalized items

  • Tester items

  • Markdown or clearance items

  • Any item specifically marked as Final Sale

Final sale purchases cannot be canceled or modified once submitted. Any verified defects, damage, or incorrect items must be reported within 3 days of delivery and will be reviewed according to our claims policies and applicable law.

Shipping Policy

Please verify that your shipping address is correct before placing your order. Cozy O Designs is not responsible for packages that are delayed, misdelivered, or returned due to an incorrect address entered by the customer.

Once your order has been transferred to the shipping carrier, shipping times and delivery delays are outside of our control.

We are not responsible for packages that are marked as Delivered by the carrier. If your package is lost, damaged, or stolen in transit, we are happy to assist you with filing a claim.

Customers who purchase Route Package Protection may file claims directly through Route for eligible lost, stolen, or damaged packages. If Route protection is declined, Cozy O Designs is not responsible for lost, stolen, or damaged shipments after they leave our facility.

If a package is returned to us by the shipping carrier for any reason, the customer will be responsible for paying the reshipping costs before the order can be sent again.

Contact Us

For the fastest response, please email us at:

CozyODesigns@gmail.com

Facebook messages are not monitored regularly and should not be used for order-related questions or claims.